These End User / Invitee Terms & Conditions (these “Invitee Terms”) govern your access to and use of iClosed-hosted scheduling pages, booking links, embedded forms, routing flows, connected communication channels, and related end-user or customer-facing interfaces (collectively, the “Invitee Pages”) that are provided through iClosed’s platform (the “Service”).

Who we are. The Service is provided by You Scale LLC, doing business as iClosed (“iClosed,” “we,” “us,” or “our”).

Acceptance. By clicking “Book,” “Schedule,” “Submit,” “Continue,” responding to communications, or otherwise using or interacting with an Invitee Page or customer-facing communication enabled through the Service, you agree to these Invitee Terms.

PLEASE READ THESE INVITEE TERMS CAREFULLY. THESE INVITEE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 12 THAT AFFECT YOUR LEGAL RIGHTS.

If you are using an Invitee Page on behalf of an organization, you represent that you have authority to accept these Invitee Terms on its behalf.

1. Definitions

“Customer” means the iClosed customer (e.g., the business, consultant, tutor, or organization) that created, configured, or enabled the Invitee Page or customer-facing communication you are using or interacting with.
“Invitee” means an end user, lead, prospect, contact, visitor, or other third party who uses an Invitee Page to request or schedule an appointment, submit details, communicate with, respond to, or otherwise interact with a Customer through the Service.
“Customer Personal Data” means the personal data you submit through, or that is collected, received, generated, or processed in connection with, a Customer’s iClosed-hosted scheduling link, booking page, embedded form, connected communication channel, customer-facing communication, or related workflow. This may include information required to schedule, manage, or update an appointment, contact details, communications, message content, conversation history, communication metadata, call-related information where enabled, and related scheduling, meeting, communication, and workflow metadata processed by iClosed on the Customer’s behalf.

2. Relationship to the Customer

2.1 The Customer controls the relationship

The appointment, services, communications, and related interactions you request or receive are with the Customer, not iClosed. The Customer is responsible for:

the services they provide, including availability, pricing, quality, and fulfillment;
the content of their pages, forms, notices, messages, communications, and workflows; and
complying with applicable laws relating to scheduling, communications, messaging, consent, recording, privacy, email, SMS/MMS, telecommunications, anti-spam, and similar requirements.

The Customer may use optional features, such as routing, scoring/enrichment, communication management, or connected-channel workflows, to prioritize, manage, assign, or respond to requests and communications. The Customer controls how and why such features are used and remains responsible for providing required notices and complying with applicable law.

2.2 iClosed is a platform provider

iClosed provides the technology used to create and operate Invitee Pages, process scheduling workflows, and support related customer-authorized communications. iClosed is not a party to any agreement between you and the Customer and is not responsible for the Customer’s acts, omissions, services, communications, message content, or follow-up decisions.

2.3 Customer terms and privacy notices

The Customer may provide their own terms, policies, and notices (including their Privacy Policy). Those govern the Customer’s collection and use of your information and your relationship with the Customer.

Any iClosed branding or links (e.g., “Powered by iClosed”) are provided for platform transparency and do not replace the Customer’s notices.

These Invitee Terms govern only your use of the Invitee Pages and do not govern the Customer’s services or any agreement between you and the Customer.

3. Eligibility

Invitee Pages are intended for individuals who are at least sixteen (16) years of age (or such higher age required by applicable law to validly provide consent for the processing of personal data or to use the Invitee Pages).

If you are under sixteen (16) years of age (or under the minimum age required in your jurisdiction), do not use Invitee Pages.

If you are between sixteen (16) and the age of majority in your jurisdiction, you may use Invitee Pages only with the involvement and consent of a parent or legal guardian where required by applicable law and only if the Customer permits such use.

The Customer is responsible for ensuring its use of Invitee Pages (including any collection or processing of personal data) complies with applicable laws, including any requirements relating to minors, notices, and consents.

4. Using Invitee Pages

4.1 Accuracy

You agree to provide accurate, current, and complete information when using Invitee Pages. You are responsible for any information you submit, including contact details.

4.2 Acceptable conduct

You must not:

attempt to disrupt, probe, or compromise Invitee Pages or the Service;
submit malicious code, spam, or abusive content;
impersonate another person or misrepresent your identity; or
use Invitee Pages for unlawful, fraudulent, or harassing purposes.

We may block or restrict abusive activity to protect the Service and Customers.

5. Scheduling and communications

5.1 Scheduling confirmations, reminders and related communications

When you submit your details through an Invitee Page or otherwise interact with a Customer through the Service, you may receive transactional or operational communications relating to your scheduling activity, request, conversation, or related customer workflow. These may include confirmations, reminders, rescheduling notices, booking-related updates, follow-up messages, replies, or other communications sent by or on behalf of the Customer using iClosed as the platform or delivery layer.

5.2 SMS, messaging, email, and connected communication channels

If the Customer enables SMS, messaging, email, WhatsApp, iMessage, Instagram Direct Messages, call insight, or similar communication features, and you provide or use relevant contact information, you may receive or exchange communications with the Customer through those channels. These communications are controlled by the Customer.

You may ask the Customer to stop sending you messages by replying “STOP” or by otherwise clearly stating that you no longer wish to receive communications. You may submit this request through SMS, email, WhatsApp, iMessage, or another communication channel used by the Customer.

The Customer is responsible for reviewing and honoring your opt-out request. Where the applicable channel does not provide an automated unsubscribe or suppression mechanism, the Customer is responsible to process your request manually.

You should direct communication preferences, opt-out requests, or complaints about the Customer’s messages to the Customer that contacted you.

The Customer is responsible for ensuring the appropriate legal basis, notices, disclosures, permissions, and consents for communications. Messages are sent by or on behalf of the Customer; iClosed acts as the platform provider, processor/service provider, or delivery layer as applicable.

5.3 Delivery and availability

iClosed does not guarantee delivery of communications without interruption or error. Delivery may be affected by carrier/provider issues, email filtering, third-party platform policies, recipient network conditions, customer configuration, spam or abuse controls, service outages, or incorrect contact information.

6. Privacy and data processing

6.1 Customer Personal Data (processed for the Customer)

Information you submit through Invitee Pages or exchange with a Customer through the Service, such as your name, email address, phone number, availability, booking details, messages, replies, communication content, conversation history, communication metadata, and related workflow information, is typically processed as Customer Personal Data for the Customer’s purposes, including scheduling, follow-ups, communication management, lead/customer engagement, and related workflows.

For Customer Personal Data processed through Invitee Pages, connected communication channels, or related customer-facing interactions, the Customer is the data controller, and iClosed processes such Customer Personal Data only as a processor/service provider on the Customer’s behalf and in accordance with the Customer’s instructions.

If you have questions or requests about the Customer’s use of your information, including access, deletion, correction, objection, opt-out, or communication-preference requests, you should contact the Customer directly.

Customer-configured technologies. The Customer may configure an Invitee Page or related customer-facing interaction to include third-party tracking or similar technologies, such as pixels or tags. Any such technologies are controlled by the Customer, and the Customer is responsible for providing required notices and obtaining required consents. Where required, you should review the Customer’s privacy notice and cookie disclosures presented on or linked from the Invitee Page.

Cookies and similar technologies may be used on iClosed-controlled pages and are managed through iClosed’s Cookie Policy. Any cookies, pixels, or similar technologies implemented by the Customer, or third parties at the Customer’s direction, on Customer-configured scheduling links, booking pages, embedded forms, connected communication workflows, or related customer-facing interfaces are governed by the Customer’s and/or the applicable third party’s terms and privacy practices.

6.2 iClosed operational data (platform security/operations)

iClosed may process limited technical and security information necessary to operate, secure, and maintain the Service (for example, basic logs and security events). This processing is described in iClosed’s Privacy Policy.

6.3 Links

Invitee Pages may link to third-party websites or services. iClosed does not control those third parties and is not responsible for their content or practices.

7. Third-party services and integrations

Invitee Pages or related customer-facing interactions may include, generate, or connect to third-party services depending on the Customer’s configuration. These may include video conferencing links, calendar services, mapping links, email services, messaging providers, SMS/MMS providers, WhatsApp, iMessage, call insight services, or other connected communication tools.

Your use of third-party services is subject to their own terms and policies, and iClosed is not responsible for those services. The Customer is responsible for determining which third-party services are enabled for its workflows and for providing any required notices, consents, or disclosures relating to those services.

8. Intellectual property

Invitee Pages and the Service (including software, design, and branding) are owned by iClosed or its licensors and are protected by intellectual property laws. Subject to these Invitee Terms, iClosed grants you a limited, non-exclusive, non-transferable, revocable license to access and use Invitee Pages solely for your personal or internal business purpose of interacting with the Customer.

9. Disclaimers

INVITEE PAGES AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, iCLOSED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

iClosed does not warrant that Invitee Pages will be uninterrupted, timely, secure, or error-free, or that the Customer will accept, confirm, or honor any appointment request.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

iCLOSED WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO INVITEE PAGES OR THESE INVITEE TERMS.
iCLOSED’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO INVITEE PAGES OR THESE INVITEE TERMS WILL NOT EXCEED US $100 (OR THE MINIMUM AMOUNT PERMITTED BY LAW IF A HIGHER CAP IS REQUIRED).

Some jurisdictions do not allow certain limitations, so these limitations may not apply to you to the extent prohibited by law.

11. Indemnification (Invitee responsibilities)

You will be responsible for any losses or damages incurred by iClosed arising from your unlawful use of the Invitee Pages, including misuse, fraud, or intentional abuse of the Service.

12. Governing Law and Venue, Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT DISPUTES BE RESOLVED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS AND WAIVES THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION AND THE RIGHT TO A JURY TRIAL, SUBJECT TO THE EXCEPTIONS IN SECTION 12.4.

12.1 Governing Law

These Invitee Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, excluding its conflict of laws rules. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of the arbitration provisions of this Section 12, notwithstanding the choice of Wyoming law.

12.2 Informal Dispute Resolution First

Before initiating any arbitration or court proceeding, the party asserting a Dispute shall send the other party a written notice describing the Dispute and the relief sought.

Notice to iClosed shall be sent to hello@iclosed.io with the subject line “Notice of Dispute.” Notice to Invitee may be sent to the email address or other contact information provided by Invitee through or in connection with the applicable Invitee Page.

The parties shall attempt in good faith to resolve the Dispute within thirty (30) days after the notice is received, and no arbitration or court proceeding may be commenced before the end of that period. This Section does not require delay of any request for provisional or equitable relief described in Section 12.4.

12.3 Agreement to Arbitrate

“Dispute” means any dispute, claim, or controversy between Invitee and iClosed arising out of or relating to these Invitee Terms, the Invitee Pages, the Service, any scheduling, booking, form submission, communication, or other interaction through the Service, or the relationship between Invitee and iClosed, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, except as expressly provided in Section 12.4.

Invitee and iClosed agree that any Dispute not resolved under Section 12.2 shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules where applicable, or otherwise under its Commercial Arbitration Rules, including any applicable expedited procedures, as modified by this Section 12.

The arbitration shall be conducted in the English language by a single arbitrator. The seat of arbitration shall be Cheyenne, Wyoming, subject to any location or hearing requirements imposed by applicable law or the applicable AAA rules. Hearings shall be conducted by videoconference unless the arbitrator determines that an in-person hearing is necessary, in which case the hearing shall take place at a location required by applicable law or the applicable AAA rules, or otherwise agreed by the parties.

The arbitrator shall have exclusive authority to resolve any question relating to the interpretation, applicability, or enforceability of this arbitration agreement, except that the interpretation and enforceability of the class action waiver in Section 12.5 shall be decided only by a court of competent jurisdiction.

The arbitrator may award any relief available under applicable law to the individual party seeking relief, and no more. Judgment on the award may be entered in any court of competent jurisdiction.

The parties shall keep the arbitration, including all filings, evidence, and awards, confidential, except as required by law or as necessary to enforce or challenge the award.

Payment of filing, administrative, and arbitrator fees shall be governed by the applicable AAA rules and applicable law. iClosed shall pay any fees it is required to pay under the applicable AAA Consumer Arbitration Rules, consumer arbitration standards, or applicable law. Each party shall otherwise bear its own attorneys’ fees and costs except where applicable law or the AAA rules provide otherwise.

This Section 12 survives termination of these Invitee Terms or Invitee’s discontinuation of use of the Invitee Pages.

Notwithstanding Section 13 (No Third-Party Beneficiaries), iClosed’s affiliates and its and their respective officers, directors, employees, and agents are intended third-party beneficiaries of this Section 12 solely with respect to Disputes arising out of or relating to the Service, the Invitee Pages, or these Invitee Terms, and each of them may enforce this Section 12.

12.4 Exceptions

Notwithstanding Section 12.3:

(a) either party may bring an individual claim in small claims court if the claim qualifies for that forum;

(b) either party may seek injunctive or other equitable relief in the courts identified in Section 12.6 for actual or threatened infringement or misuse of intellectual property, unauthorized access to or misuse of the Service or Invitee Pages, or violation of Section 4.2 (Acceptable Conduct); and

Nothing in this Section requires arbitration of any claim that applicable law does not permit to be resolved through pre-dispute arbitration.

12.5 Class Action and Representative Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INVITEE AND iCLOSED EACH AGREE THAT ANY DISPUTE SHALL BE BROUGHT AND RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING, JOIN, PARTICIPATE IN, OR RECOVER THROUGH ANY CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED PROCEEDING, REPRESENTATIVE PROCEEDING, PRIVATE ATTORNEY GENERAL ACTION, OR CLASS ARBITRATION, WHETHER IN ARBITRATION OR IN COURT.

The arbitrator shall have no authority to conduct any class, collective, consolidated, or representative proceeding or to award relief to or against any person other than the individual parties to the arbitration. Disputes of different Invitees may not be consolidated or joined without the written consent of all parties.

If a court of competent jurisdiction holds this Section 12.5 unenforceable as to a particular Dispute, then the agreement to arbitrate in Section 12.3 shall be null and void as to that Dispute only, that Dispute shall proceed in the courts identified in Section 12.6 on an individual basis to the fullest extent permitted by applicable law, and the remainder of this Section 12 and these Invitee Terms shall continue in full force and effect.

This Section 12.5 survives termination of these Invitee Terms or Invitee’s discontinuation of use of the Invitee Pages.

12.6 Venue; Exclusive Jurisdiction

Subject to applicable law and Section 12.8 (Mandatory Rights), the state and federal courts located in Laramie County, Wyoming shall have exclusive jurisdiction over:

(a) any Dispute excepted from arbitration under Section 12.4;

(b) any Dispute as to which the agreement to arbitrate does not apply or has been held unenforceable; and

Each party hereby irrevocably consents to the personal jurisdiction and venue of such courts, except to the extent applicable mandatory law provides Invitee with a non-waivable right to bring a claim in another forum.

12.7 Coordinated Filings

If twenty-five (25) or more demands for arbitration raising similar Disputes are filed against or by iClosed and counsel for the claimants are the same or are coordinated, the AAA shall administer the demands in accordance with its Mass Arbitration Supplementary Rules or any successor rules.

To the extent permitted by the applicable AAA rules, the demands may be administered in batches of up to twenty-five (25) demands per batch, with a single arbitrator, a single set of filing and administrative fees, and a single coordinated set of proceedings per batch.

Any demands not included in an active batch shall be held in abeyance, and any applicable statute of limitations shall be tolled, until the preceding batch concludes.

If the AAA’s Mass Arbitration Supplementary Rules or any successor rules apply to the demands, those rules shall govern the administration and fees of the demands, and this Section 12.7 shall apply to the extent consistent with them.

Each arbitration remains an individual proceeding, and this Section 12.7 addresses only the administration of coordinated filings and does not modify or limit Section 12.5.

12.8 Mandatory Rights

Nothing in these Invitee Terms limits any mandatory rights or protections a party may have under applicable law.

12.9 Waiver of Jury Trial

To the fullest extent permitted by applicable law, each party knowingly, voluntarily, and irrevocably waives any right to a trial by jury in any action or proceeding arising out of or relating to these Invitee Terms, the Invitee Pages, or the Service.

This waiver applies to any Dispute proceeding in court for any reason, including any Dispute excepted from arbitration or any Dispute as to which the agreement to arbitrate has been held unenforceable.

13. Miscellaneous

Independent relationship. Nothing in these Invitee Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and iClosed.
Severability. If any provision is held invalid or unenforceable, the remainder will remain in effect.
No third-party beneficiaries. These Invitee Terms are for the benefit of you and iClosed only.
Assignment. You may not assign these Invitee Terms without iClosed’s prior written consent. iClosed may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. iClosed is not liable for delays or failures due to events beyond its reasonable control (including internet outages and third-party provider failures).

14. Changes to these Invitee Terms

We may update these Invitee Terms from time to time. We will post the updated version with a revised “Last Updated” or effective date.

Your continued access to or use of Invitee Pages after the applicable effective date, including by clicking “Book,” “Schedule,” “Submit,” “Continue,” responding to communications, or otherwise interacting with an Invitee Page in a manner that indicates acceptance of these Invitee Terms, constitutes acceptance of the updated Invitee Terms to the extent permitted by applicable law.

Material modifications to Section 12 (Governing Law and Venue, Dispute Resolution, Arbitration, and Class Action Waiver) will apply prospectively after the applicable effective date. Unless otherwise permitted by applicable law, a modified Section 12 will not apply to a Dispute arising solely from events occurring before an Invitee became bound by that modified Section 12.

iClosed may provide additional notice of material changes or require renewed acceptance of updated Invitee Terms where appropriate or required by applicable law.

15. Contact

If you have questions about these Invitee Terms or Invitee Pages, contact:

Email: hello@iclosed.io
Legal Name: You Scale LLC (d/b/a iClosed)

For requests about how a Customer uses your information (including access/deletion/objection), please contact the Customer directly. iClosed can only assist the Customer under its agreement with the Customer.